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Xero down time and bank feeds

Xero down time and bank feeds

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Hello,

Following Xero's recent issues with unavailability several client's have bank feed issues around the time of each outage i.e. missing transactions.

Anyone else got this?

 

Replies (7)

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By Calculatorboy
12th Oct 2021 22:46

Yep ..you are certainly not alone

Thanks (1)
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By eric.jsaccountants
13th Oct 2021 11:44

We had some gaps on our own bank feed for Santander, from 2 dates in September. I input the transactions manually only for them subsequently to appear, over 2 weeks after the earlier date. Then had to delete these, not ideal!

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By Andy556
14th Oct 2021 11:15

Yep. I had missing transactions early September, duplicated transactions mid-September and missing transactions over the last couple of days :(

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By SBS33
14th Oct 2021 11:25

Yes, we had transactions missing for one day in August - weirdly two came through but another four did not.....

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By johnhemming
14th Oct 2021 11:36

Open Banking provides a unique transaction reference. As long as that is extracted it should be relatively straightforward to ensure there are no duplicate transactions.

Some banks (eg Lloyds) only allow a lot of history immediately after authorisation, but others (eg Barclays) allow it until the authority runs out.

You might find reauthorising a bank gets the history fixed. I don't, however, know how Xero implements Open Banking.

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Replying to johnhemming:
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By Hugo Fair
14th Oct 2021 13:03

Nobody expects you to defend (or even just explain) Xero, John ... but all the posts are about missing transactions (not duplicates).

And whilst the angst is emanating from Agents (who are perfectly competent in identifying and then correcting such errors - despite the waste of their time) ... the unspoken concern is that unrepresented taxpayers won't notice - and so will submit incorrect Quarterly (MTD) Updates, in blissful ignorance.

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Replying to Hugo Fair:
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By johnhemming
14th Oct 2021 15:23

The Open Banking API is another API I have written the code for.

It is quite straightforward for any provider to simply download a ton of history when the accounts are authorised and to dedupe that using the transaction reference.

Hence that as a process should hunt up any missing transactions.

I accept that these systems have potential flaws, however, and it is worth checking what the balance on the cashbook is against the balance in the bank.
(noting that some people still use cheques etc)

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