Xero to pay accountants

Xero

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It's not a question.  They should pay a reasonable introductory fee not offer insubstantial "rewards" or "discounts" that involve the accountant in administering the subscription 

Replies (14)

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By snickersinatwix
17th Sep 2021 14:06

I refuse to administer their subscriptions. Some of my clients choose to use Xero - that is their prerogative.

What I DO want, is the ability to set up an account for my practice which my staff can log in to with their own logins. Quickbooks and even Freeagent manage it. Xero will only do it if I am paying the clients' subscriptions. At the moment, the client has to authorise us all individually (or we have to share a log in which I understand is hugely naughty)

No thanks Xero. I did tot spend years training to be an accountant to chase your fees.

So I will be actively discouraging clients from using Xero because of this.

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Replying to snickersinatwix:
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By Mr_awol
17th Sep 2021 17:10

You already can - you just need to make sure the client gives you 'manage users' access and log in to your practice dashboard. Same as the others

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Replying to Mr_awol:
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By snickersinatwix
20th Sep 2021 08:22

I am not allowed a practice dashboard unless I pay them. I just have a personal log in which I am not supposed to share with anyone.

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Replying to snickersinatwix:
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By Calculatorboy
20th Sep 2021 22:39

Spot on...we are not debt collectors, xero need to understand that, and they underestimate the amount of time we spend educating their customers

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By SXGuy
17th Sep 2021 14:15

I refuse to use any software that forces me to sign lots of clients up to receive a benefit.

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Replying to SXGuy:
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By User deleted
17th Sep 2021 15:36

I wish there were more like you.

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By Leywood
17th Sep 2021 15:18

Far too arrogant to pay us.

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By johnhemming
17th Sep 2021 21:25

It raises the interesting question as to the relationship between tax agents and tech providers. I think this will develop further over time.

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Replying to johnhemming:
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By Open all hours
18th Sep 2021 17:10

I’m sure it will. As I posted elsewhere, look at undertakers and vets. Medium/long term they’re coming for us.

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Replying to johnhemming:
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By snickersinatwix
20th Sep 2021 08:22

we are clearly a cash cow. Nothing else.

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Replying to snickersinatwix:
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By johnhemming
21st Sep 2021 06:37

If you see any relationship between platform providers and specialist advisors as being purely a "cash cow" then that is not a good basis for the future.

The way I see it is that the ability of an accountant to offer services which have advanced technical facilities to their clients is a positive thing. If platforms abuse that relationship then they are wrong.

However, in the long term you would expect those professional advisers who work with platforms in a co-operative manner (on both sides) to be able to offer a better service to their clients.

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By bernard michael
18th Sep 2021 10:28

Since they've changed their remote access system I steer clients away from Xero

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By Calculatorboy
20th Sep 2021 22:44

We need to be more aggressive towards xero and their like

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By Calculatorboy
20th Sep 2021 22:57

Xero should collect their own debts , then maybe 15% pm is OK with me ,

and believe me that is cheap to have to deal with customers who have absolutely no idea how to operate your Noddy software.

I hope Xero is listening

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