Deloitte caught up in Lloyds PPI scandal

Kashflow logo
Robert Lovell
Share this content

Deloitte has denied being sacked by Lloyds Banking Group to operate a call centre handling payment protection insurance (PPI) complaints after it failed to deal with customers grievances properly.

Deloitte told AccountingWEB that the termination was unrelated to recent press articles and that it had been notified of the intention to end the contract in May when the bank decided to move from three suppliers down to two.

“In processing claims in accordance with those bank policies and procedures, we provided a high level of service throughout the period,” the Big Four firm said. “To our knowledge...

Please Login or Register to read the full article

The full article is available to registered members only. To read the rest of this article you’ll need to login or register. Registration is FREE and allows you to view all content, ask questions, comment and much more.


Please login or register to join the discussion.

There are currently no replies, be the first to post a reply.