The Royal Bank of Scotland and customers of its subsidiaries NatWest and Ulster Bank are getting back to normal after a software upgrade last Tuesday disrupted internal transaction processing.
With customers unable to make payments or get up-to-date balances, the bank’s share price plummeted nearly 10% as the scale of the problem emerged last week.
RBS chief executive Stephen Hester told the BBC: “There was a software change which didn't go right and although that itself was put right quickly, there then was a big backlog of things that had to be reprocessed in sequence, which is why on Thursday and Friday customers experienced difficulty which we are well on the way to fixing.”
The bank extended opening hours at 1,200 of its branches over the weekend an...
About John Stokdyk
John Stokdyk is the global editor of AccountingWEB UK and AccountingWEB.com.