Putting the “Key” into KPIs – Part One. By Adrian Ryan

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Performance reporting is a vital management tool but requires careful crafting and execution to be effective. This article, by Adrian Ryan of Parson Consulting, outlines the key considerations in designing an appropriate performance management process, from selecting the best Key Performance Indicators (KPIs), to deploying an appropriate and sustainable management structure.

Installation of a performance metrics process and the associated selection of KPIs is one of the most important responsibilities of corporate management. Yet it is often executed in an ad-hoc and unstructured manner, resulting in poor information reporting an...

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