You know how frustrating it is trying to talk a customer through what you think is a really simple task on their PC. "What did you click just then?" "What do you have on screen now?" "Which folder did you save the file to?"
Sounds painfully familiar?
Save time, keep your sanity and improve your customer service by using one of these great remote access support solutions. They allow you to see the customer's screen and take control of their keyboard and mouse, to get the job done yourself.
I use Techinline by the way, and wouldn't be without it.