Soaring Falcon
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Providing virtual support through COVID-19

For many, working remotely fulltime is a new prospect and a difficult adjustment. But by adjusting the business approach, acclimatising becomes a lot easier. In part one of a two-part series, Alex Falcon Huerta illustrates her firm’s initial approach to helping her team and clients through the current crisis.

1st Apr 2020
Soaring Falcon
Columnist
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Alex running Soaring Falcon's morning video call meeting using Zoom.
Alex running Soaring Falcon's morning video call meeting using Zoom.

Our first and most important move was to review our client list to see who is most vulnerable. Those with face to face contact who were shut down first, such as cafes and gyms, we agreed needed immediate support.

To control the queries and emails and avoid being overwhelmed, we set up a dedicated web page which shows updates from HMRC. This provides clients with a fast response. We anticipated a large volume of queries from clients, particularly regarding government plans and the help available.   

Free cashflow forecasting via Fluidly was then set up to check which clients will need funding. HMRC are not fast and their incentives might not cover the cash burn of the business. If a client stopped trading now, they may only last until May 2020. Cashflow forecasting is critical.

We partnered with Capitalise for alternative funding if HMRC is unable to deliver funds fast. Capitalise has a large range of products to suit client needs. They work closely with us to ensure the funds are in client bank accounts within a few days. I would expect HMRC’s system, based on experience, to be slow.

Remote working app stack

We use these tools to stay connected and to ensure we communicate what's going on with the clients and the team. When you're in the office, it feels easier to have a quick conversation. Working from home (WFH), you have to adapt to an isolated working culture. TeachSs wit apnered with Free cap0aevpn ing on ts, as/flu gset="_saxch the cai 1esele this content m(ee cas this content div clas