AccountingWEB re-launch: Now, next, soon
Hi All. We launched the new AccountingWEB on Tuesday this week. We’ve had a lot of feedback, and it’s fair to say the new site isn’t universally popular.
We’ve viewed and captured all of the feedback we’ve had, both onsite and through other channels. We read it all and we value what you tell us. I think the main thing to bear in mind is that the new site as you see it isn’t the end of the project. It’s a milestone, yes, but there will be a continuous stream of both small and larger refinements over the coming days, weeks and months.
With that in mind, this post is to give you all a proper update of what we’ve done since the site launched, what we’re working on now, and what we’ll be working on soon. It’s not exhaustive, so if there’s something you want to feedback on, but can’t see below, do leave a comment or drop me a PM.
What we’ve done since the launch
We’ve improved site performance (page load time etc.). Part of the slowness was due to the content recommendation engine indexing all the content and that’s now complete. We’ve also identified ways to speed up the site now that we’re able to observe how it’s performing in a real-world environment.
- Removed the company name and job title from members’ public profile and posts.
Here are the things we’re working on now. These are all tasks we we aim to deploy by the end of next week (13th May – but most will come sooner than that):
- A new filter on the Any Answers home page and sub-menu so that you can view the posts by ‘most recent replies’.
- The ability to set your company name and job title as public/not public in your profile information. The default setting will be “not public”.
- The option to turn off ‘thank you’ and ‘like’ notification emails.
- A new category and tag for the AA section. This will act as a channel for “Time Out” conversations
- We’re going to re-examine certain aspects of updating your user profile with clearer instructions on how to update empty fields.
- Advanced search facilities to help you find specific items within content types, as well as other filtering options.
Here are the things we’re investigating at the moment, but will be working on next. We’ll share the timescales when we have them.
- We’re going to reinstate the thanks to previous comments that disappeared when we switched to the design. They will be displayed on site.
- When you get an email to notify you of a reply to a thread, the link will take you directly to the comment concerned (as opposed to the top of the initial thread).
- We’re not going to bring back ‘comment’ titles, but we will migrate the titles of the ‘old’ comments into the comment body on the new site.
- We’re also looking at improving email notification subject lines.
- PM date formats will revert back to the UK display method (day, month, year)
- Improvements based on feedback around commenting, specifically within the AA area:
- Scrolling back to the top of the reply thread in order to make a comment
- The default size of the commenting window will increase
- Adding links to comments
We have a longer list which we are reviewing and prioritising but these are the key elements we feel need focus on at this stage, based on the feedback we’ve received so far, to create a better experience for users.
We’ve categorised all of the feedback into a series of themes. Each theme will have certain tasks associated with it, but we need to do some planning before deciding exactly what we do at certain points. These are the ‘soon’ tasks:
- Commenting – Improving the user interface for commenting based on your feedback and analytical data
- Visibility of content – making sure you can see the content you want to see easily
- Posting content – The tasks associated with posting different types of content (comments, questions, answers and blogs)
- Anonymity – Where and how we should enable this
- Speed – We’ve still got a lot of areas we can improve here
- Notifications – How you choose them, what they look like.
What can you do from here?
For various elements of the updates we’re going to invite real users to test the functionality we want to deploy. If you’d like to be a part of that process, please drop me a PM (or any of the editorial team).
You can post any further feedback below this thread, you can PM me directly, or you can email [email protected].
Thanks again for the feedback you’ve given us. It’s not easy to hear at times, but we genuinely do value and read all of it. And I hope this update demonstrates that it has a big influence on the decisions we take about the direction of the site.