Been a customer since school days and been through 6 weeks of inconvenience since April of which 4 were hell. To cut a long story short I was a fraud victim and as somebody with a reputation for caution and being streetwise it has literally sent shockwaves through my circle of business colleagues, friends ( yup got a couple of them ) and family.
As a compensation claim is pending there is a limit to what I can say right now but the lesson is that we are all vulnerable especially when busy , distracted or at the end of our tether trying to get through to a call centre.
What I find worrying is that each bank has different security protocols. TSB for example always asks for the 3 digits at the rear of your card but others state that they will never to such. So how are people supposed to remember what to say to whom? Something is seriously wrong with the banking sector at the point where is matters most to their customers but why has the regulator not takena lead to introduce uniformity?
The thieves also followed the direct debit trail to call my telecom company and put a divert on my phone - the security was laughable but they insist they areonly following guidelines. Sounds a bit like the lame excuse of "following orders" .
So it is safe now to walk the streets after dark but very hazardous just switching on your computer as the thugs no longer need to stir themselves from their sofa.
Just imagine if it had only been me and not thousands of others - I am sure the bank would not have reimbursed me in a month of Sundays becuase "it can never happen" . This time it only took a month which included 4 Sundays.