Small business strategist and coach Thomson Training and The Accountancy Practice
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Keeping the wheels turning while everyone is remote working

Welcome to the ‘new normal’. If, like many of us, you've always paid lip service to the mantra 'the only constant is change', then now is the time we are truly going to understand its meaning. But now is also the time to make changes and to adapt.

30th Mar 2020
Small business strategist and coach Thomson Training and The Accountancy Practice
Columnist
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A hamster running in a wheel.
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Many clients will be in trouble. There will be endless distressing phone calls and, inevitably, the income stream for the practice will be diminished. Who knows how long the cash will need to last? There is no way of knowing anything. 

The only way to combat this feeling of uncertainty is to have a framework and structure that creates productive outcomes. Small wins and realistic goals for the day and the weekly outputs which, perhaps,  are below what is usually expected so that people can meet targets. This is vital for wellbeing and keeping a degree of normality. Otherwise, we become untethered.

As this is uncharted territory for all of us. We can’t assume that our seniors know any more than we do in terms of how to handle this situation. We all need to pull together – there is no blueprint. But here are some ideas which I hope will help.

Tolerance and cutting some slack

When in the office, line managers knew how to manage face to face and keep on top of workflow, but this is a whole new scenario for many accountants who were not sole traders.

Managers might even be struggling to manage their own workflow or motivation with many distractions at home, let alone anyone else’s. So help each other and ask the questions if you’re not getting the information you need. 

Agree clear objectives

Ascertain a clear direction of what is expected of you and your direct reports on a day to day basis. Have weekly or project goals too, which are essential if your people are to stay motivated. Working aimlessly without regular feedback is one of the fastest ways to lose impetus. 

Take time to agree on how performance will be measured and agree on some SMART objectives for each type of task (Specific, Measurable, Achievable, Relevant, Timescaled). The sort of framework you might use in your appraisal system would be useful for planning here. It’s time consuming but will be time well invesonsuolac nt home, let alone anivat/let d agrand agree on some SMAhered.elstherwis So help each other and ask the questions if yoerwissed-to-peach irk yrwis Sai or al questions -fyj 7e wei ght useaith="225" heightrxt-Thop aeynlch and realistic goalen stxded', function(event) { googletag.cmd.push(function() { googletagt1eted el

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