Jason Cobine mulls over the GDPR compliance challenges facing organisations across the country and asks what policies and thinking should be put in place to change the way people think about data.
GDPR has no exemptions that organisations I work with can rely on; perhaps for the first time with data, we are all in it together.
The challenges facing organisations trying to comply are magnified by the amount of fake news surrounding it. I haven’t been surprised by the feeding frenzy from those trying to cash in, yet I am somewhat alarmed by the number of ‘experts’ on this untried legislation. I understood that it took 10,000 hours to become an expert in something and I’m wondering how the experts managed that. C’est la vie.
What truly concerns me is that this is a massive cultural change and I fear that the policies being written and disseminated are not going to empower the people that need to deal with data on a daily basis.
During my 29 years in the field of risk, insurance and business continuity, I have seen many issues that could have been avoided by educating people. Yet it seems that policies are written to ensure employment or contracts can be terminated rather than actually encouraging people to comply. I realise that this is partly due to legal precedent, yet motivating people by fear is far weaker than motivating them by other means.
Having listened to many people and taken in copious amounts of information, I think that the feeding frenzy has prevented people from understanding the mission of the data regulators. They want organisations to be careful with data and respect the wishes and privacy of people like you and I. It is not a lot to ask yet achieving that aim is undoubtedly awkward. It is a lot less awkward if the culture of an organisation recognises this.
I have a nagging doubt that people will not be motivated to do the right thing if they are told off or disciplined when they make mistakes. I’ve seen many policies that tell people what to do yet they are rarely allied with the cultural piece. Even rarer is the right level of education and reinforcement that motivates.
The deadline will come and go yet the mission of the regulator is not going to be achieved if the culture of blame continues to be the most pervasive in organisations.
One issue that no-one seems to have thought about is the way salespeople treat data. Arguments over who owns it are regular, especially with the advance of online networks. Roughly 50% of people take data with them when they leave one organisation for another. There are at least two companies in breach when this happens and the individual has broken the law. It is theft after all.
The existing regulations state that this shouldn’t happen yet half of the population think it’s OK to take it when they really know that they shouldn’t. It could be argued that the policies that discipline people have worked because they have stopped the other half from doing this. Yet half is not enough. It should be a single digit number, at the very worst.
So policies and procedures are not working now. New ones will not change that if they don’t address the cultural side of human behaviour.
What can be done? A new type of policy is required. Naturally, it should start at the top of an organisation. It should motivate people to change the way they think about data. It should be readable, not shrouded in jargon. It should reward people for doing the right thing. It should be something that everyone is reminded about, but not beaten up over.
I built my business from scratch without pilfering data, so I know how hard it is. Yet it was a cultural decision that has been proved to be correct.
About Jason Cobine
Jason Cobine is a registered insurance broker working with managing directors, partners, business owners and executives in charities who are not 100% certain they have the right cover for claims they want to make (or defend), or they want to change the service or value they received from their current insurance supplier.
For more than 25 years I have been stopping businesses turning a lot of money into a little money. Reducing threats to their assets, income streams and reputations by protecting their organisation against the unthinkable.
Business insurance that does what you want.