BrightPay has been announced as the winner of COVID-19 Hero Award (supplier) at the Accounting Excellence Awards. The judges recognised that BrightPay went above and beyond to support payroll professionals at a time when they were under pressure with furlough claims and trying to interpret guidance.
Paying employees was one of the areas most impacted by COVID-19 and we recognised customers would struggle to implement government schemes.
The main challenge for BrightPay has been delivering upgrades to minimise the stress for customers. Our COVID-19 upgrades were released in advance of scheme changes being implemented. In most cases, we were first to the market with upgrade releases with other providers taking longer or needing additional software bug fixes, not automating scheme calculations or not implementing functionality for every change. Our speedy upgrades to the payroll software focused on automation functionality to accurately calculate scheme payments and claims which meant customers were prepared and compliant.
Our customer support strategy involved additional staffing and increased hours. Our comprehensive webinar, blog and email strategy educated and informed customers about COVID-19 processes and presented demonstrations of how to action these schemes in our payroll products. Our multi-channel approach guided our customers to easily implement government measures.
At BrightPay Software, we have a passion for making the financial and administrative aspects of payroll management less time-consuming and easy to use. With years of experience and dedication to this ideal, we have created a range of IT software solutions which are in use by over 300,000 businesses in Ireland and the UK today.