TLA Business Services
Blogger
Share this content

When will HMRC realise we aren't the enemy?

19th Nov 2016
TLA Business Services
Blogger
Share this content

I don't know why HMRC make it so difficult for agents to act on behalf of taxpayers.

All it needs is extra agent-dedicated line to cover all the taxes, and for the agent online systems to include all the accounts information. It would take lots of pressure off HMRC as they would deal with (in the main) informed and professional agents instead of either uninformed agents (because the account information isn't available to them), irritated agents because they've spent the last half an hour on a publicly-focused line being told to look at the (badly degraded) website, or worst of all, taxpayers themselves who in most cases don't fully understand the right questions to ask, let alone the answers they get.

When will they realise that the vast majority of agents want the same results as HMRC, and can help them achieve it with far less effort on their part if they removed the blockages they place in the way of direct communication between agents and HMRC? I'm sore I'm not the only accountant who has asked a client to phone HMRC directly with what I think is a simple issue where I don't have time to hang on listening to the exhortations to check online, only to have to get involved later because the client and HMRC often talk different languages.

Replies (2)

Please login or register to join the discussion.

Replying to Tim Vane:
By miketombs
01st Dec 2016 18:48

I hadn't read about that before but Drammeh wasn't the enemy, he was just incompetent. There's a difference! Perhaps there should be some regulation over who can describe themselves as accountants.

Thanks (0)