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I sympathise and I agree that HMRC are making it very difficult for agents to access HMRC client data these days. But one piece of advice that I would give anyone else reading this post is to use a mobile number as your two-step verification (2SV) tool, as you then get a text message which is easy to read and cannot be mis-heard.
In general, I have no problem with the idea that HMRC want increased levels of security. My only problem with this is that, by forcing clients to use 2SV, we cannot log into their dashboard, which contains far more information than our agent dashboard contains about our clients.
As part of MTD, HMRC are opening up the API's so that third-party software will be able to access everything that our clients' own dashboards present (which will be great!) but, until that happens, we can only see key client data via the client dashboard. So HMRC recognise the limitations of the agents' dashboard and are working to resolve that problem via use of API's but, BEFORE that resolution goes live, HMRC close down the work-around of agents logging into clients' dashboards, despite having recognised for years that this is the only practical way for an agent to obtain critical client information. Why do HMRC believe that this is the correct order in which to implement their new policies?