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Microsoft Windows 10

23rd Sep 2015
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Since Windows 8 did more damage to my computer than the average virus, I converted from Windows 7 to Windows 10 with some trepidation. However, for close to a month all went well until……

On the plus side, the new operating system cleared a couple of minor bugs that had been causes of irritation. It was also considerably quicker than the previous version and to an extent provided a cleaner interface. So far, so good.

However, over the weekend some problems arose. Put simply, I could not get into the start menu and Microsoft Edge, the relatively basic Windows browser, also broke down.

Microsoft being Microsoft and not doing things by halves, the problem also slowed my PC down to not far from standstill.

After considerable effort, I managed to find a free helpline and, to be fair, a lady from the Philippines called back pretty quickly.

Her response to my explanation of the system breakdown was that this was a known error. For the next two hours, she talked me through reconfiguring my computer to the point that Windows 10 was fully operational.

At the start of the process, having been through the heartache with Windows 8, I asked the question "will this leave me exactly where I was before". The answer was “yes”. This might more accurately have been expressed as “no”.

Having gone to considerable trouble to configure Windows 10, it reverted back to the starting point. This comes as no surprise since the cynical might suggest that the whole purpose of the upgrade was to provide as many selling touch points to Microsoft as possible.

Much of the data that had been in Outlook must be sitting somewhere on my computer but it is not obvious where. I lost all of the Favorites on my browsers and the passwords to websites such as AccountingWEB. In addition, the speech recognition software that I am using to write this article broke down.

This latest bad experience begs lots of questions. The most obvious are

  • Why do Microsoft not perfect their products before they launch them?
  • If Microsoft knows about problems, why does it not fix them?
  • Equally, with known problems surely it should publicise them?
  • Finally, what are the best alternative operating systems?

Sadly, the answer to the last question is that there is very little out there at the moment. As we have all come to understand, Microsoft has created a global monopoly, meaning that it is very hard for others to break into the market.

In any event, having just wasted a fair chunk of the weekend putting my computer back together again, I feel reluctant to switch to another system that will require a similar exercise.

One wonders whether this global megalith has become so large that not even the US or Chinese governments dare challenge it.

As we have seen at home, while the UK government goes to incredible efforts to maximise tax revenues, some global corporations still appear able to write their own rules.

Ultimately and rather depressingly, the solution for those of us hit by Windows failures is probably just to soldier on.


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Replies (11)

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By Tom Herbert
24th Sep 2015 10:56

Having 'upgraded' to Windows 10 on my laptop I can fully sympathise. I've had the start menu issue, which seemed to clear up after several restarts. Since changing my laptop also doesn't fully switch off any more, and hovers in some kind of silicone limbo until I manually 

For me it's the lack of an alternative that's frustrating. Do you pay a small fortune to switch to Apple? Do you risk another operating system like Linux? For someone who isn't an IT natural the thought of installing my own OS is a bit intimidating...

Anyway, hope you manage to sort it.

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By Peter Cane
24th Sep 2015 11:19

Service pack 2

I have always followed the advice of someone who once said that they never upgraded until there was at least one Service Pack issued to iron out any glitches.

I'm always wary of upgrading Windows on existing machines so will wait until my current Windows 7 PC dies a death before buying a new one with Windows 10.

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By chewmac
25th Sep 2015 09:07

Thanks for sharing
Maybe small consolation is that your experience has saved others

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By chatman
25th Sep 2015 11:32

Lost Passwords

I cannot recommend a password manager enough. With a password manager, Windows cannot lose your passwords, and they just make like easier. I use LastPass and can't believe I used to cope without it. It saves me hours.

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By Kernowlive
25th Sep 2015 11:58

On the subject of alternative to Windows, I use Zorin 9 (a version of Ubuntu) as a safer system for routine internet access. It works very well, and though it does have it's problems, I find it useful as an alternative to Windows. Specialist tax software means I cannot get rid of Windows completely, but I did note with interest that TaxCalc are saying their program will run on linux. So maybe times are changing

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By DonL
25th Sep 2015 19:11

Windows 10

I have used Windows 10 for a few weeks and whilst I prefer Windows 8.1 apart from a minor glitch it has delivered what it promised.

Why is Windows 8.1 better because it was designed as an entity whereas 10 is a mix of 7 and 8 and looks to be thrown together. Looking at the modifications I have made to the interface I appear to be drifting back to 8. However, there are a number of features in 10 which prevent a reversal to 8.


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By chatman
26th Sep 2015 12:36

Windows 10 seems OK after a couple of days

I have been using Windows 10 for a day or so, and it seems fine. The PC was a little slow at first, but Task Manager showed this was due to some Dell bloatware which came with the computer. I have uninstalled this and it seems quite fast now.

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By Charlie Carne
26th Sep 2015 16:22

Hosted desktop

This reveals yet another reason for using a hosted desktop as, if it breaks down, the techies at the hosting company sort it out for you. Your local machine can run anything (Windows, Mac, Linux) or even be a thin client device which rarely (if ever) goes wrong. In an extreme case, you can even use someone else's computer to log in, and your own desktop (with your programs and files) are usable as though it was your own PC. In the years since I started using a hosted desktop, I have not had to worry about IT issues. Huge weight off my mind!

And I concur with chatman's view of password managers. Not only do they make it easy to ensure that all your passwords are unique and highly secure, but it remembers them all for you, so you only need to remember one password (the one for the manager).

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By Luke
26th Sep 2015 21:57

Similar experience
I upgraded from Windows 7 to 10 in mid August. Like you, it was fine for a week or two but then I couldn't access the start menu, search bar or edge. Lots of re-boots, but no luck. I found it so frustrating that I ended up reluctantly reverting to Windows 7 after a few weeks.

Of course my PC keeps dangling the upgrade at me and I am tempted but worried the same thing will happen again. Interesting to hear that it is a known issue and it was fixable. I am always wary of following instructions on the internet that change the registry etc, how do you know they are legit?

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By John Abbott
28th Sep 2015 08:27

I'm quite pleased with Windows 10. It's faster and runs far much better than its predecessors. What I like the most is the universalizability of its apps.This means that now you can use and transfer your apps from your desktop version to your tablet. The new internet explorer is quite adorable too. Finally Windows 10 offers full support for Xbox. Overall, I give Windows 10 a 10/10 grade.



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By cathyne
29th Sep 2015 07:47

Hang fire

Thank you for this post and valuable info. My PC is nagging at me to upgrade to windows 10. So on the strength of posters' experiences I'm going to hang fire, for now, and not try to fix something which is not ( as yet) broken

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