The Cloud seems to be the key debate of the moment. It seems to me to be quite simple. Accountants can look inwards at their practices and focus on internal software efficiency. This can mean that there is low involvement in their customers' businesses and the customer is left for long periods to run their buisnesses as they see fit. Alternatively, accountants can look outwards and become involved with their clients and their business processes.
There is a place for both approaches, because older established businesses will take longer to change, but newer businesses will be more aware of the new technology now. The traditional software base for accountancy practices will die out over a long period of time and the Cloud will take over.
Just see how online banking and the use of cash machines has blossomed in recent years from a slow start. There are still traditionalists who will rely on paper statements or telephone banking, but electronic banking will win out in the end. Even now many outlets are refusing to accept cheques in favour of debit or credit cards. Accounting software will go the same way and those who do not engage with their clients to help them through this evolution will end up losing business.
We have taken on many new clients who found us via our software provider and who were turned down by high street accountants because they didn't want to provide the support or consider changing their methods. Surely, the prime goal must be to give clients what they want rather than turn them away by being dogmatic?