Making Tax Digital: Why accountants are going to struggle

Man hands trying to untangle the tangled thread
Sharon Mordecai
Managing director
Modina LLP
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Making Tax Digital (MTD) poses a number of significant challenges to businesses – but the new regime will create equally as much work for accountants as it will for their clients.

Managing client expectations

When it comes to MTD, accountants should note that most clients are going to expect a much more ‘hands-on’ approach from their advisers – and many are not to going to want to pay an extra fee for this level of service, despite the extra work and manpower MTD will inevitably create.

On top of their current workload, accountants are going to need to assist clients with making sure their books and records have been properly migrated online. They will also need to assist with accurate quarterly reporting – which effectively means full throttle tax planning and compliance for all clients, four times a year.

Preparing for MTD

With MTD being phased in for businesses earning above the £85,000 VAT threshold as soon as April 2019, accountants who are not already offering their clients support with cloud accounting software, or helping them get up to speed with online bookkeeping, need to start doing so ASAP.

It is important that advisers intervene to ensure their clients know where they stand and exactly what they should be doing ahead of MTD.

Managing the increased workload

All of this will inevitably create a much greater workload for accountants – and will weigh particularly heavily on smaller practices, or those who lack the appropriate staff and skill set to help their clients with the intricacies of MTD and cloud software as well as the intricacies of tax rules and regulations.

In many cases, this is not the type of work accountants are traditionally geared-up to do – but neglecting this area is sure to put a strain on accountant-client relationships.

Naturally, finding and recruiting the right experts is hard work and office space poses a problem, too, as this can often be limited for smaller firms.

Looking ahead

In many instances, accountancy practices may have already begun using outsourced HR firms or outsourcing other administrative tasks elsewhere in order to free up more time to focus on tax.

On top of this, it might be worth practices considering outsourcing their bookkeeping to external professionals. This can enable them to provide the services their clients will be expecting without compromising the importance of delicate tax planning advice or having to recruit a whole new workforce – a sensible option for practices with limited resources.

Going forward, it is important that accountants keep on top of the latest HMRC announcements and updates regarding MTD – as these appear to be never-ending and sometimes contradictory.

Accountants should also take note of advancements regarding artificial intelligence and the various things innovative software firms are doing which could have an impact on streamlining the digital reporting process, such as developing programs capable of eliminating user errors.

About Sharon Mordecai


Sharon is managing director of Modina LLP, a specialist payroll bookkeeping firm based in Hitchin, Hertfordshire.

To find out more about Modina, please visit


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08th Mar 2018 12:58

You are rather late to the party on this and told us nothing new!

Thanks (4)
09th Mar 2018 11:49

What's the big deal with 'cloud accounting software'?
Going 'digital' is independent of the storage location of data and programs.
In fact, given GDPR, there's good arguments [given the content of most 'cloud processing' contracts] to be extremely wary.
If your 'cloud storage' people have a glitch that means they have to look into 'live data' to fix it then, if your clients haven't consented, there's a potential breach.

Thanks (2)
09th Mar 2018 22:09

"...most clients are going to expect a much more ‘hands-on’ approach from their advisers – and many are not to going to want to pay an extra fee for this level of service..."

Don't see this being an issue:
- communicate what MTD is in plenty of time
- put processes in place to minimise cost increases (cloud software for us)
- blame HMRC for the extra work (and cost)

Charge a sensible fee.

For vat registered businesses already submitting vat returns, provided the periods match there really won't be that much additional work.

Thanks (0)