Best practice on team pages for accountancy firms
The team page on your website isn’t merely functional and deserves as much thought and attention as any other.
Done right, a good ‘Meet the team’ section sends important signals to clients and prospects.
For example, even before anybody reads a word, it can make an immediate first impression of the size and ambition of your company.
The content itself tells a story about your brand and its values.
House of fun
If you want to position yourself as ‘fun’, for example (some accountants do) then this is a good place to do it.
We’ve seen firms present their team pages as Top Trumps cards, for example, and it’s quite common to see biographical entries include a quirky one-liner or fact: “Holly represented England in the World Crazy Golf Championships in East Sussex last year.”
Our advice is to be careful with this kind of thing, though, because it can all too easily tip from quirky to cringeworthy.
Even if your instincts are more conservative, you might feel under pressure to convey personality or approachability and that often manifests in simply listing hobbies and interests.
In practice, that means a lot of bios listing football, walking, and spending time with family – all perfectly pleasant pastimes, of course, but conveying very little unique personality.
Keep it professional
If, on the other hand, you want to convey professionalism, you might avoid out-of-work chat altogether. Instead, focus on experience and expertise: what relevant accreditations or qualifications do your people have, where have they worked, and what do they know?
This is especially true if you operate in a particular specialist accountancy sector.
If someone has found you searching for ‘accountants for hotels’ on Google, for example, they’ll be more interested in hearing that one of your partners used to be the FD for an international hotel chain than discovering that they collect porcelain dolls.
And remember, even if your content is fairly businesslike, the tone of voice you use can still convey warmth and approachability. The same goes for photography.
Having personality, and being personable, is about more than sharing personal details.
How many people need profiles?
The trend these days is towards more detailed profiles for management with detail diminishing as you work through the organisation.It can feel harsh to overlook less senior staff and, again, there may be benefit in showing the sheer size and diversity of your organisation.
Pragmatically, though, having profiles for everyone means you’re making a job for yourself in keeping it up to date as staff progress in their careers. It also provides more information than most clients on the buyer journey will ever need.
(And most team members will breathe a sigh of relief when you tell them they won’t need to pose for a photograph.)
Here’s one example structure for a page that is both easy to maintain and easy for the reader to digest, while also providing plenty of scope to use keywords and convey brand identity.
Keep it together
One of the riskiest things you can do with a team page is delegate responsibility for entries to each individual in your firm.
It might seem efficient but you’ll probably end up spending more time chasing people for copy than you’d spend just writing it yourself.
It’s also quite possible for someone who is a brilliant tax partner to be a terrible writer, or to end up reflecting their personal brand more than that of the firm.
However you source the content, do spend some time ensuring it’s consistent in both writing style and tone, and that it meets your strategic needs.
Does it tell the right story about your firm? Will it contribute to convincing potential clients to pick up the phone?
Editorial: Ray Newman