Discover why BTCSoftware’s Products and Support are Award-Winning
11th Jul 2019
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CEO Rob Ellis has discussed how our company’s focus on developing a robust solution with outstanding support has been at the core of our mission from day one, as expained at this year's Accountex.
A challenge from an accountant in practice
BTCSoftware has continued to put the needs and feedback of customers at the heart of its development strategy, ever since accountant in practice Ian Katté challenged Rob to create a software solution that was robust, reliable, and designed for practices. Challenge accepted! Rob said:
“One of the features that customers like best is the direct line of engagement they have with the development team. So, we have a dedicated email address that goes straight to the development team so any customer can suggest anything they’d like to see in the software. More often than not, they get built in.”
BTCSoftware scooped three AccountingExcellence awards in 2018 and Rob dedicated this success to the quality of the support team. BTCSoftware customers regularly feed-back that the support is an outstanding feature, from trial through to data migration and answering key questions.
Speaking of HMRC’s mandation of Making Tax Digital for VAT, Rob also said:
“There’s a big drive at HMRC for Making Tax Digital. At BTCSoftware, we’ve launched BTCHub, our new online platform for Making Tax Digital. It allows both practitioners and VAT payers to file their own VAT returns using the new HMRC APIs.”
In this video, Rob Ellis explains how BTCSoftware is living up to its mission and discusses the core values that drive BTCSoftware:
A Solution that grows with you
Offering support from trial through migration and beyond, we are proud of the software and support we offer to accountants at all stages of their practice journey.
“From the moment a customer downloads a free trial of our software they’re treated as if they are a paying customer,” said Rob. “The support team is available on hand for them, as are the training team and the sales team to guide them through those early days. Once they decide to buy the software, we then take them through the data migration process and help with any initial questions.”
Keeping up with Taxation and Compliance
With Making Tax Digital launching for VAT this year, we have developed our spreadsheet-friendly software for Making Tax Digital for VAT. Our online platform, BTCHub, allows accountants to continue to maintain their current spreadsheet formats and transmit the data in a compliant manner to HMRC.
If you’d like to find out more, contact the team at [email protected] or call us on 0345 241 5030.