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Empowerment through delegation - the modern payroll way

16th Dec 2021
Brought to you by
brightpay

The payroll solution that provides all you need for Auto Enrolment.

Share this content

“No person will make a great business who wants to do it all themself or get all the credit,” so said Andrew Carnegie, one of the richest Americans in history. Known for leading the expansion of the American steel industry in the late 19th century, his success couldn’t have been all down to his own hard work meeting opportunity. Carnegie’s ability to delegate allowed him to become a self-made billionaire in today’s money, while still having time to enjoy leisure activities. In today’s increasingly busy world, it remains the ability to delegate that makes the difference between moderate or lavish success, or no success at all.

The most visible example of effective delegation today is found in team sports. It’s often the case that a victorious manager will point to the responsibility shared across the group as the key to success, rather than any one individual. Delegating means unlocking the powers and abilities of those around you for the overall good of the team. Team members discover a feeling of importance, when given responsibility. They are motivated to work and that benefits the whole group.

When it comes to processing payroll, the more effective you are at delegating tasks, the smoother the process will be. Too often payroll bureaus can get bogged down in managing routine admin activities. Client requests such as asking for payroll information or replacement payslips for their employees can consume a lot of time in email traffic and talk time. Individuals on the payroll team may have to manage more and more clients, with no way to share the administrative workload.

How to effectively delegate in payroll

BrightPay Connect, a cloud add-on to BrightPay Payroll Software, includes an online self-service portal, enabling automated backups and online client accessibility. Here’s how it helps payroll teams to delegate some of the more repetitive and time-consuming tasks, with a simultaneous positive spin-off for bureaus, employers and employees.

1. Delegating to share the load through user access:

BrightPay Connect allows for delegation of responsibility, through facilitating the setting up of multiple users. There are two types of users - administrators and standard. An administrator can manage all employer and employee information and processes. As your payroll bureau grows and you take on more clients, colleagues can be set up as administrators to take the lead in managing different sectors or portions of the overall clientele.

2. Give clients access to payroll information

In BrightPay Connect, standard users will be able to view all employer (and associated employees) information. Standard users can be given access to just one or multiple employer files in BrightPay Connect. This means you can add your client as a standard user, and they will have access to their own payroll data. From the client dashboard, they will be able to view amounts due to HMRC, view all employee payslips and run payroll reports, meaning they will no longer have to come to you to look for this information.

3. Delegating through employee self-service to cut down payslip requests:

Clients have the option of inviting employees to access their own secure BrightPay Connect employee self-service portal. Employees are suddenly empowered and can view all present and historical payslips and other pay-related documentation. With viewability of pay info delegated to the employee, there is less need for them to engage with payroll administrators to request past or missing payslips. Applied across multiple employees, that’s a positive outcome in cutting out a time-consuming task.

4. Delegating responsibility through client payroll entry and payroll approval:

Employers can be prompted to enter their own employee hours, statutory pay, new starters, and any other adjustments for the current pay period through their BrightPay Connect online dashboard. Payroll processers can send client payroll entry requests to one or multiple employers at once. The client will be notified that employee hours have been requested by the payroll bureau on their dashboard. From there, the client can quickly and easily enter the payroll information. This saves time on sending reminders, while delegating responsibility to the client to complete their payroll file.

Further delegation of overall payroll accuracy and responsibility is created when the bureaus send the employer a summary of the payroll in the form of a payroll approval request. The onus for accuracy is delegated to the client who is in the position of reviewing and approving the payroll before it is finalised.

Book a free demo today and find out how BrightPay Connect can help your payroll bureau delegate some of your payroll tasks to your clients.