Helping you help your clients through the crisis

6th Apr 2020
Brought to you by
Thomas Reuters Logo
Share this content

We are living through unprecedented circumstances that none of us could have imagined six months ago. It is a hugely stressful time for anyone running their own business, and accountants are no exception.  We are here to help support your firm in any way we can to enable you to give your clients the help and support they need to navigate the COVID-19 crisis.

Like many other organisations, here at Thomson Reuters, our entire workforce is working from home. However, unlike many, we are fortunate to be able to operate a near-normal service for our clients.  This means that you are still able to contact us in the usual way via phone or email.  For technical queries, you can also contact our support team by selecting the help option in any Digita programs.

As we have a clearer understanding of the impact of the situation on you, our clients and your businesses, we are providing updates with advice on how to use our products and services to best help advise your clients on how to navigate the situations they find themselves in.  Our Support and Customer Care teams are feeding into this process, as they are continually in communication with you and therefore able to identify common threads of concern that may help others.

We would, therefore, like to take this opportunity to share some of the initiatives we have put in place to assist you and your clients.

New releases: Personal Tax and Self Employment

We are delighted to announce that we have been able to release the latest version of Digita Personal Tax early this year.  This enables you to respond quickly to clients who are entitled to tax repayments and help their cashflow position.

We have also made available a query that extracts the information needed to support your clients’ claims under the Self Employment Income Support Scheme.

Using Digita at home

For those of you supporting home workers, we are making it easy for you to transition to our hosted solution,  “The Digita Virtual Office Suite ”.  This will allow your staff to access their Thomson Reuters products as they usually would in the office.

If you are using the Digita Professional Suite, we have introduced a new option to have a temporary hosted version at a special price.  Customers just need to sign up for this and we will then work with you to transfer your current data to our hosted environment. You will always have the option to return to the desktop version at a later date. 

Temporary user licenses

Many of you are having to increase the volume of accounting work you are currently doing. To allow for this without having to permanently increase licences we have introduced Temporary licences across all products.  This will help practices of all sizes to adapt to the new circumstances.

Maximising the benefits of using Onvio

On the 7th April, we are running a free webinar to highlight to all our Onvio users the benefits and best practice approach to using Onvio, our next-generation cloud-based solutions. Find full details of the webinar and how to register here.

If you are not able to attend, there will be an option to listen to the webinar on-demand, at a time to suit you.

Over the coming weeks and months, we will continue to diligently review how we can help you, using the insights provided by all our customer-facing personnel.  This will continue throughout this period of crisis and beyond, to ensure that you gain maximum benefit from the products and services we offer.  

Your needs are our top priority. If there is any way we can help you during these difficult times, please do not hesitate to contact your account manager or client services manager.