How to build trust with your clients

30th Aug 2021
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bokio
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Building trust with your clients is important. It not only creates a great working relationship and satisfaction for your client, but can also lead to loyalty and referrals. 

Make it clear what your responsibilities are

The first step to building trust with your clients is how you start your relationship. It’s important to be transparent when you first start working together about what your responsibilities are and where they end.

Set out how you and your client plan to work together, which services you offer, and what you expect from your client. Make sure they understand and there aren’t any miscommunications which could backfire later. When your client knows exactly what they’re getting you can start to build your relationship on solid foundations.

Communicate with your client

Part of building trust is forming a relationship with your client. Check in with them regularly, see if there’s anything they need, and make sure they know you’re available to offer help. Over time, the trust will build naturally with your client.

Stick to your schedule

Being reliable is key to building trust. When you set a schedule or a deadline for a project, then make sure you stick to it and deliver what you promised. If this isn’t possible, then be transparent. Honesty builds trust too!

Share your expertise

Educating your client by sharing expertise will offer added value for them. If you can guide them to make the right decisions that pay off, their trust will increase too. This could lead to the opportunity to offer higher value advisory services on a regular basis.

Bokio accounting software offers bookkeeping, invoicing and expenses management. It’s a great solution for collaborating with smaller clients, like small businesses, sole traders and freelancers. Bokio helps you save time by using automation, so you can focus on offering high value advisory services.