Independent judges have concluded IRIS Payroll Professional had the best customer service in 2019.
The winners of The Rewards, among the most distinguished events in the payroll industry, were declared last week at the London Hilton.
The IRIS Payroll Professional team were delighted to receive the prestigious accolade of the Customer Service Award.
The panel had these glowing remarks to make about our entry: “IRIS Software Group wins this award due to its impressive statistical analysis and meeting of targets supported by good customer feedback. With world class customer service scores (72 on NPS) and 94 per cent of queries resolved in 30 minutes or less, IRIS was a clear winner.”
Our victory came despite fierce competition in this category from Liberata UK, which specialises in government process services, and PayDashboard, which provides digital payslip software, among others.
The judges were impressed by our achievements in supporting customers. For example, when it comes to client queries that need to be escalated, our support team aims to provide the assistance required within 60 minutes for regular queries. We seek to achieve this on 90% of requests, and we are currently meeting that target. For clients who are deemed ‘at risk’, the team is tasked with a response time of under 30 minutes on 90% of calls. They are currently able to provide support for at-risk clients within 30 minutes, 94% of the time.
Our team seeks to close 80% of support requests on the same day. Presently, we are closing 84% of queries within the same day they were raised, allowing our clients to carry on with their responsibilities as quickly as possible.
We’re honoured that the judges decided we were the worthy winners.
Whether you have 100 or 10,000 employees, IRIS Payroll Professional is the all in one solution for streamlining your processes and handling the trickiest of reporting requirements, for even the most diverse of client bases and in-house payroll.
Want to benefit from the award winning customer service? Keen to discover more about our solutions?