Should you delegate or do it yourself?

4th Nov 2019
Brought to you by
Share this content

Delegation or DIY? Which one is more beneficial to your firm? Some would argue the whole point of having employees is for them to take ownership of tasks. But is it always that simple?

Recruiting can be a long and difficult process. Even when you think you’ve found the best candidate, getting to the point in which you can trust your new employee to take ownership of tasks exactly in the way you expect them to do it will take time and training, as well as going through a process of setting expectations and targets. 

But even when you get to that phase, other people are not you, so you need to accept some tasks won’t be done exactly how you would do them yourself. 

The alternative, of course, is to do everything by yourself. But this, besides being exhausting, is also detrimental to the growth of your firm. After all, you can only take on so much work.

But what if there was a third option?

The good news is that, at least when it comes to payroll, thanks to technology, you don’t need to do all the dull and time-consuming administrative tasks by yourself or ask anyone in your team to do it. You can find a middle ground by giving your clients the ability of inputting and doing as many tasks as they can by themselves. Cloud platforms make this possible by enabling your clients to work collaboratively with you.

Here’s how it works. 

Client input

BrightPay Connect, BrightPay’s cloud add-on allows you to go one step further by providing your clients and their employees with a collaborative platform and an employee mobile app that they can use to do many tasks by themselves. Some of these DIY tasks include entering the hours and payments, personal information, annual leave management and much more.  


There are many benefits to giving clients a platform to do as much as possible by themselves.

To start with, consider all the time it will be saving you and your colleagues. All those tasks that you needed to do and supervise before can now be done by your clients, who have remote access to their own personal employer dashboard.

Self-service is convenient and fast and for simple tasks, it makes sense for clients to do some of them by themselves. This means you will have more time to do more important things. For example, with a self-service platform, employees can see and print all their payslips and documents including P60s and P11Ds, so you don’t need to print or email documents to them or answer that many general payroll queries.

Other processes, such as annual leave no longer need to be manual and can be processed directly via the employee and employer dashboards, reducing the time you need to spend on people management tasks and the number of queries you receive about leave balances. Employees will see leave entitlements automatically updated on their app.


Client platforms also make sense from an accuracy perspective. After all, clients know more about their own company calendar, schedules and staff than any external payroll bureau or accountant, so there’s no need for the back-and-forth exchange of data and employee details.

Employees can also update their personal information directly, eliminating the need of requesting any amendments, and waiting for you to process them.

Book a demo today to see just how much time BrightPay Connect’s online portals and cloud integration can save you.