The 5 Benefits of Using a Telephone Answering Service

23rd Jan 2020
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A Moneypenny PA at WorkUnanswered or missed calls cost money and reduce overall client satisfaction.

This is where a telephone answering service, which receives incoming calls on your behalf, can really optimise your communications and profitability thanks to dedicated receptionists who get to know your business and function as part of your team.

Accountancy practices of all sizes who use telephone answering services are reaping the benefits.   Here are the top five reasons why:

1. Capture every opportunity

Partnering with a telephone answering service means you will never miss a call again. Just one call can seal the deal, it can delight a returning client who will become your biggest advocate, and it can make the perfect first impression. Safe in the knowledge that a dedicated professional receptionist is in place to take your calls, you will never have to worry about disappointing a client or missing a critical message, as every opportunity will be captured and shared with you to action when you can. 

2. Increase productivity

Every call is an opportunity to give great client service and increase revenue but answering the phone can be a distraction you simply don’t need – especially when you’re in the middle of a meeting, working on a big project or at key times of the year, such as the self-assessment deadline or clients’ year ends. A telephone answering service is the perfect way to filter and forward calls so that you and your team can focus on your work whilst still meeting your clients’ needs.

3. 24/7 client service

A telephone answering service can be used for calls 24/7, for overflow support or for out-of-hours cover. It all depends on your business needs. As clients become ever-more demanding in this instant-access world, it is crucial that you are on top of your business 24/7. Having a real person ready to take care of your clients, even when the physical office is closed, will only support your competitive advantage and set you apart from the pack.

4. Reduce business overheads

Hiring an in-house team to look after your calls is expensive and time-consuming. A telephone answering service comes with the flexibility to increase or reduce your usage in line with changing business needs, without any of the overheads associated with taking more staff on.

5. Give the right impression

Whether you are a fledgling start-up, an independent accountant or running an established business, a telephone answering service reinforces strong client relationships and maintains a high-quality professional image. Your relationship with your client begins as soon as you answer a call; an answering service will make all the difference.

Moneypenny provides live chat and telephone answering services to a wide array of accountancy practices, including five of the Top 30 firms. Visit to find out more.