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The Importance of Regular Updates and Customer Feedback

11th Dec 2023
Brought to you by
Aquilla_highres

A Cloud-based ERP solution for mid-market organisations

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Staying ahead of the curve is crucial not just for the technology sector, but for all businesses aiming for success.

Regular Updates Customer Feedback

Unlike many accounting systems that rely on annual updates, Aqilla actively listens to customer feedback and rolls out regular releases throughout the year. This approach allows us the flexibility to stay current without being constrained by a specific timeframe, enabling us to release updates whenever deemed necessary. This not only ensures compliance with the latest industry standards but also enhances user experience and addresses the evolving needs of businesses.

Aqilla Product Release: 2023.11

In the latest product update, Aqilla introduces several significant enhancements to improve user functionality and overall system performance. Notable features include the introduction of a new Excel Add-in. Furthermore, the streamlining of expense line filtering and approvals allows users to select expense documents based on individual expense lines through the expense enquiry feature. The Financial Periods module has undergone improvements, and the Bank Account Selection process now boasts enhanced accuracy through stricter filtering. Additionally, support for HSBC Priority Payments and Generic SEPA Payments formats has been integrated. Notably, users can now execute payments in foreign currencies by opting for bank accounts specified in the Base currency.

Read the full release notes here.

Regular Updates and Customer Feedback:

At Aqilla, we believe that our dedication to actively engage with our customers and embrace constructive feedback is pivotal to our success. As many of our team members use the software on a daily basis, we may inadvertently overlook challenges encountered by new users. By gathering and embracing customer feedback, our development team gains invaluable insights into the nuanced needs and hurdles faced by users. This ensures that our customers not only feel acknowledged but also experience an improved user experience that resonates with their unique requirements. We believe that exceptional customer service goes beyond just listening to customer needs; it's about responding with precision and fostering a community who truly sense the impact of their voices.

Benefits of Regular Updates:

  • Adaptability to Regulatory Changes: Regulatory landscapes in finance and accounting continuously undergo changes. Regular product updates ensure that your company remains compliant with the latest industry standards and regulations. This not only helps businesses stay within law but also provides peace of mind to users, knowing that their financial processes align with the current legal requirements.
  • Enhanced Security: The digital landscape often faces new threats and vulnerabilities. Updates often include security patches, providing a defence for your software against potential cyber threats. This is especially important when safeguarding highly sensitive data, such as financial information. This builds trust between the software provider and the customer, assuring them that their data is well-protected.
  • Improved Efficiency: Regular updates often address and fix bugs or performance issues. This optimisation leads to smoother and more efficient operation, reducing the likelihood of system glitches that can hinder productivity. Additionally, updates may focus on refining existing features and processes, making them more intuitive and user-friendly. This streamlining of processes contributes to a more efficient workflow, reducing the time required by users to perform tasks.

By embracing the power of the cloud and continuously evolving to meet the needs of its users, we believe that Aqilla illustrates how modern accounting solutions can be both robust and flexible. Recognising the perpetual nature of change that we live in, we understand that your business needs an accounting solution that can keep pace. Read our latest release notes to see how our commitment to regular updates, and active engagement with customer feedback make us a reliable partner.