Why do so Many Businesses Hate Mapping Processes?
For many mapping a process has a bad reputation. You may have sat through a tedious process mapping workshop with no obvious outcomes. Or left a workshop with promises that never deliver.
When time is precious it can be easy to dismiss the need to map processes or understand the workflow through your practice. However Process Mapping is one of the most powerful tools that a business can use to discover issues, solve problems and embrace opportunities. Mapping your processes will help you understand the flow of money through a business, help you identify automation opportunities or create the perfect client experience.
So if your team is still struggling to get on onboard with capturing your business processes then maybe it's time to consider where it's all going wrong.
By following these very simple steps there is no reason why you can’t easily get everyone engaged with your objectives and resolve a lot of the challenges your practice faces.
Use simple software that anyone can understand and collaborate with.
Process mapping shouldn’t be complicated. The entire objective is to be able to easily understand and share your business processes. Use a software like Skore to help you quickly capture key steps in workshops or meetings and share them with your team online after. Skore is designed so that anyone can map a process within minutes and keeps the focus on the people involved, not just the process.
Be clear about why it's important to them to participate and support your mapping initiatives.
Do not underestimate the importance of explaining why you are taking the time to do this. Ensure you communicate how it will impact them, what your final objectives are and what are the benefits. They are much more likely to engage if they understand how it benefits them.
Agree with everyone up front what processes you are capturing and more importantly what you aren't.
Make sure you are clear from the start what areas of your practice you want to focus on. Defining this helps people to digest the work they need to do. It will help you to express where you need them to focus. It will also assist in controlling any meetings or workshops you have if people start going off topic or getting stuck in the details.
Make sure you involve the right people from the start - get support from stakeholders
It's really important to consider who you would like to involve in process discovery. It may be obvious to invite the experts who do this process everyday but also consider who else might be included. Contemplate inviting people who are at the receiving end of this process and may experience the pains of it or perhaps those who are influential in decision making or support.
Keep it short and simple
Finally - recognise that everybody’s time is precious. If you’ve managed to get everyone in a room or online together, don’t waste the opportunity. Keep people engaged by mapping out the process together live. Choose a software that enables you to do this easily whilst the conversation flows around you. Recognising that people’s interest will quickly wander once they get back to their day jobs, use the workshop to map and answer any questions they may have. There is no reason why you can’t get the processes agreed and signed off there and then if you have the right software. Take a look at how Skore can help.
Keeping to our simple checklist will mean that you can map processes in a way that will engage and motivate your team. A combination of the right people involved and the right tools used means that process mapping can unlock hidden opportunities for growth and solve some of the issues you may be experiencing.
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Skore is the process improvement software that allows Accountants to map, analyse, improve and manage business processes easily. If you are looking to optimise client services, increase customer satisfaction, and continuously improve the way you work then Skore is the platform for you.
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