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Why WhatsApp is part of a Tech Stack

2nd Mar 2023
Brought to you by
qwil messenger logo

All-in one app for secure client communication 

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When we started designing Qwil Messenger as the leading all-in one communication platform for firms and their clients, we didn’t look at existing tools and tried to make them a bit better, we looked at THE social tool that revolutionised our personal lives. WhatsApp. 

Being a professional tool, our solution needed to be both secure and compliant (which is where social tools fall short with the risk of fines and data leakage) but that was secondary to giving the same user convenience and experience as WhatsApp for both staff and client experience. 

So what are the key reasons for WhatsApp use generally? What makes WhatsApp such a powerful tool in business? 

 

1) Availability: application downloadable to all mobile devices globally.

2) Common platform: Every staff member, client or external partner (vendor) can be connected via the same platform for 1-on-1s or group chats. No limitations to internal staff. Messages are centralised, increasing the chance of being read.

3) BYOD (Bring Your Own Device) : application is on all personal mobile devices and present at work and home. Personal phone is never more than a few meters away, again, more likely being read.

4) Standalone app: One app does one thing well to be used and adopted. One goes to Mail to send an email, or Phone to call someone. If Chat is a part of another app, or a secondary feature, the use and frequency will be limited. This forced Facebook to move 1 billion users in 2014 to a standalone Messenger app.

5) Intuitive interface : No training required, easy to use, to search, to create chats, add documents, forward information and monitor activity. Emojis are also important! 

6) Prepopulated contact list : WhatsApp gains access to the phones’ address book, pre-populating the contact list which facilitates the initiation of group or 1-on-1 conversations.

7) Tracking : the double tick (read/receipt), or presence indicators, allows participants to follow conversations and escalate if time sensitive (by phone).

8) Attachments / pictures / video : Sharing everything in the same palace and be able to jump from one chat, to a document and on a call! 

9) Speed and synchronisation across devices : Message is shared globally to all participants instantaneously. One can start a conversation on desktop and continue conversation on mobile.

10) Always free for 3rd Parties : External parties do not need paid licenses, infrastructure, to benefit from functionality.

And that is what we have created with Qwil Messenger for your business.

Taking what made WhatsApp a success with its ease of use but engineered from the ground up to meet all GDPR, data privacy and security requirements. 

Contact us today for a demo or go straight into a free trial!

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Qwil Messenger
Qwil Messenger

Qwil Messenger is chat, sharing documents and video calls all in one. We only charge per staff member (clients are free) at £25 per month. This provides a saving on the use of secure email, video, document portals but also any security and compliance concerns you may have!