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Client experience

Accounting Excellence is driven by client satisfaction. In this series, award nominees and previous winners share their insights on how to deliver the ultimate client experience.

30th Jul 2018
As digitalisation transforms almost every aspect of the profession, July’s Accounting Excellence panel demonstrates how the client is now...
9th Jul 2018
With 2018 data confirming that cloud systems are widespread among Accounting Excellence Award entrants, John Stokdyk turns his attention to...
14th Aug 2018
Last month our Accounting Excellence article examined how practices are using technology to improve the client experience. John Stokdyk...
Wrapping and Decorating Christmas Presents
10th Dec 2018
The Christmas season is in full swing, and some accounting practices have made the spreading of festive joy part of their client experience...