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No Accounting for Taste ep149: ADL wait times, CIOT and fintech roundup

As HMRC announces an end to its Agent Dedicated Line’s 10-minute call waiting time target, AccountingWEB chats with CIOT’s Richard Wild about the professional body’s recent survey, highlighting a less-than-rosy picture for HMRC in the eyes of the accounting profession.

28th Sep 2023
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Last week, HMRC announced that the removeal of its 10-minute call waiting time target for the Agent Dedicated Line, as well as re-routing its PAYE calls. For the accounting community, the news was a depressing, yet unsurprising revelation, with many agents regularly finding themselves waiting for well over HMRC's previous target.

For Richard Wild, head of tax technical team at the Chartered Institute of Taxation (CIOT), the news mirrored the frustration accountants have felt when dealing with HMRC, with the CIOT's recent survey painting a particularly bleak for the tax authority.

Wild gives AccountingWEB keen insights into how agents are feeling about HMRC's track record and discusses what needs to be done for the beleagured tax authority to turn its reputation around.

Also on the pod, tech editor Tom Herbert has his hands full as he talks us through the raft of tech news hitting AccountingWEB this week from the movers and shakers in the sector.

Show notes

Podcast speakers

Richard Hattersley
Tom Herbert
Richard Wild

Producer/editor

Will Cole

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