Collecting, analysing and acting on customer satisfaction surveys is a surefire way to ensure your business is on the right track. Using the Net Promoter Score (NPS) formula, this tutorial series takes a sample set of NPS data and explores different ways to interrogate and present it.
Visualise NPS data with Excel
4th Aug 2017
Satisfaction surveys are a great way to gather feedback. In response to a user query Valme Claro presents a basic tutorial about how to...
24th Aug 2017
Asking open-ended questions in your customer satisfaction surveys can help you gain insight into your NPS. Valme Claro presents a few...
1st Sep 2017
Valme Claro concludes our tutorial series on using Excel to manage customer survey data with a look at a couple of advanced visualisation...