In a year like no other, businesses and their advisers have had to cope with incidents and uncertainties they have not experienced before. People and processes have been stretched to the limit, but prudent practitioners need to be on standby for yet more disruption as Brexit looms. They need to ensure their own houses are in order so they can bring help and comfort to the business clients who need it most. This practical discussion involve practitioners sharing their experiences of how they have rationalised their activities and standardised their processes so they can track how clients are doing and step in with timely advice as circumstances change.