5 tips on handling forgetful clients

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Rachael Power
Community Correspondent
Sift Media
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Clients forgetting to show up to pre-arranged meetings can be a pain for practitioners with precious time.

One member, IMBS, expressed her frustration on Any Answers about a client who texted 20 minutes after the time a meeting was supposed to start, to say she had forgotten.

“This put a two-week delay on my process. So, I’m going to plug the delay by emailing the accounts for review in advance of our appointment, along with the invoice. Oh, and I’ll push it up a notch for compensation,” she added.

Other members of the AccountingWEB community came forward with...

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13th Jan 2014 15:58

Why worry?

I've never been bothered if a client doesn't turn up.  I've got plenty of work to do instead.

What annoys me more is when they turn up late and still expect to meet.  I have a default one hour set for meetings, so if someone is late, they just get the remainder of their hour - if they turn up an hour late, then they don't get a meeting at all that day and have to rearrange.

But, it so rarely happens, it doesn't bother me and I shan't be wasting time and energy and goodwill by writing it into the LOFE or getting stroppy by billing the client etc.  Life's too short for something so unimportant.

After all, it's not like we're doctors, or dentists or whatever who may end up with the surgery, support staff, etc., literally unused for the time where they really do suffer a loss.

What annoys me more are clients turning up without an appointment!


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14th Jan 2014 13:15

Forgetful clients

be careful it may indicate a health issue too

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14th Jan 2014 13:39

This is not a significant problem. I deal with it the same way..

....I deal with all timewasting by clients: I note the time spent, and I factor it into the fees I quote to that client in future.

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