Golden rules for effective feedback

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Peter Gill
Boreas Partnership (UK) Ltd
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Peter Gill, director of Boreas Partnership (UK) Ltd, outlines how to give and receive professional feedback effectively.

In a recent article I dealt with the issue of assertiveness and explained why it is important for practice managers to assert themselves when giving feedback. In this article, I will summarise some of the golden rules for giving and receiving feedback in an effective and positive way.

The first (and arguably most important) rule of giving feedback is to praise in public and deal with poor performance in private. Poor performance should be discussed in a constructive spirit to avoid the creation of a ‘blame culture’, which ultimately has a negative impact for the overall business performance. The three key steps to giving effective feed...

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