This week’s podcast welcomes Ben Steele from 100% cloud firm Steele Financial into the pod studio to talk about increased client expectations in the digital age.
Host Richard Hattersley is also joined by Francois Badenhorst to look back over a week which has seen accountants and a supermarket putting on a brave face.
Francois reflects on the awkward situation Tesco found itself in when a payroll error caused hundreds of ex-employees to be overpaid and underpaid their redundancy pay, and now it wants the money back – some of it, anyway.
Then, Richard ponders why so many accountants feel like they are stuck in a rut, which of course opens up a bigger discussion about the sustainability of an increased workload and expectations from clients after an immediate response.
The team also discusses the top stories from the past seven days, which this week includes: