Sometimes the obvious has to be said. And it seems obvious to me that if a client has written you then you need to write back. So why is it that I have spent most of my career persuading the accountants that have worked for me that this is the case?
Some people (like me) like writing. But we’re in a tiny minority within the population. For most people writing a letter is difficult. That means you have to assume that the effort the person has expended in writing to you deserves to be matched by an equivalent response from you if you want to keep the sender happy.
What does that mean? Well, I reckon a response within 24 hours is required in most cases (although I aim for much less for emails). True, the response might be “I’ve got to think about what you’ve asked me, bu...
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