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Fifteen Twitter tips for accountants

5th Apr 2016
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Mark Lee offers his annual update as regards how accountants are using and can benefit from their use of twitter.

Once a year I find myself returning to the topic of twitter even though I know many AccountingWEB members have dismissed it and have no time for it.  

I'm not here to try to persuade you otherwise even though some views are simply a function of misleading media reports, historical misconceptions or wholly unrealistic expectations.

My aim, as ever, is to debunk the hype and help accountants get maximum value from twitter. Saying that, for accountants who would like to get involved in Twitter, there a few key things to remember. 

My 15 Twitter tips

  1. When you start out on twitter simply use it as a source of knowledge and information on topics of interest. For example you could follow @accoungtingwebuk  and some of the accounts on this list: UK accounting and tax bodies or you may prefer to focus on more general news, sporting, political or cultural twitter accounts.
  2. Use the twitter search facility to find the accounts of people, brands or businesses you think might post items of interest. Follow them and give it a couple of days before you unfollow anyone who routinely posts stuff you find of no interest. 
  3. When you start to post your own tweets remember that few people will see them. Even when you have a few hundred followers they are unlikely to keep reviewing their twitter feeds so will miss many of your tweets (especially if they are few and far between). If you only post once or twice a day you are unlikely to achieve very much in the way of PR, followings or business.
  4. Use the twitter search facility to track all tweets that use a specific hashtag that interests you (eg: #accountex2016) as you may find new insights, connections and links of interest.
  5. When you tweet do not bother posting a succession of promotional messages about your firm. It will be largely a waste of time (see 3 above).
  6. Ensure that your twitter profile includes a professional photo of you, your name and links to your firm (rather than being all about your firm). More people will be interested, follow and interact with your twitter account if it references you as an individual rather than is in the name of your firm.
  7. Follow your clients who have twitter accounts and those of people/businesses you would like to have as clients.
  8. Use the twitter search facility to find local businesses and business people who are on twitter. You can follow them but remember that their accounts may be run by juniors in the marketing department rather than by the business owners themselves.
  9. Be yourself on twitter. Many people tell me that they have connected with people with whom they have a shared (non-work) interest or who have replied to tweets on non-business issues.
  10. If you see a tweet from someone with whom you want to engage you can reply to them (subject to the 140 character limit of all public tweets). If they are following you too then you can send a private message that only the two of you will see - and there is no 140 character limit. Public replies are only seen by you, the person to whom you are replying and anyone who is following both of you.
  11. You can ReTweet messages you feel warrant being shared more widely. Where space permits it's good to add a comment explaining why you have chosen to ReTweet the message. ReTweeting a message may lead to the person who tweeted it originally choosing to follow you.
  12. Don't be an accountwit on twitter. Sadly some people post a load of nonsense, rude or otherwise inappropriate stuff on twitter, Don't be one of them. I rarely see anything inappropriate as I am quite choosy who I follow.
  13. Be clear as to your objectives re twitter and ensure these are realistic. If anyone promises you that they will help you to secure loads of valuable business from twitter ask for proof and evidence from other accountants with whom they have worked. And check that the sort of work generated is the sort of work you would value.
  14. If you are looking for business on twitter, see the site for what it is. A facility to identify people whom you may wish to speak with or to meet – and to filter out those who are not your type. You can wait and hope that any followers you amass will make the first move to enquire about your accountancy services, or you can contact them first. Just don’t rush it. Few people like being accosted by new contacts actively promoting their services. It runs counter to the idea of ‘social’ media.
  15. When you watch or attend conferences or other events you can find others who share your interest through twitter. Simply search and follow the tweets containing the conference or event hashtag. The associated tweets may reveal more people to follow and others may find you too if you tweet intelligently using the hashtag.

I am not here to advocate twitter as a business generation tool for accountants. I’ve never seen it that way. But it can be a useful source of knowledge, insights and real-time information on topics of interest. I typically make more use of it when I’m travelling and between meetings than I do when I’m in the office.

Over the years I’ve found twitter to be fun, useful and a great way to start conversations with new people. Maybe you will too.

Replies (5)

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Mark Lee headshot 2023
By Mark Lee
06th Apr 2016 11:40


A background para was cut from the article for reasons of space I assume.

Here it is:

I can trace no reliable estimates of the use of twitter in the UK. Figures range from 12-15m as they have done for the last couple of years. 

Most recently on AccountingWeb  I have explained:

·       Why accountants are wasting time on twitter (2014) and

·       How accountants can get the most from twitter (2015)

The number of UK accountants on my public twitter lists have increased by around 25% since last year as more and more accountants experiment (and routinely get it wrong): 

·       Accountancy firms on twitter (this approach is typically of limited value to all but the largest firms)

·       Accountants who tweet in their own names (my recommended approach other than for the largest of firms)

If you are on twitter but not on the relevant list, please tweet me @bookmarklee and I will add you.

Some of the tips summarised in this article are addressed in more detail in my 2014 and 2015 pieces.


Thanks (0)
the sea otter
By memyself-eye
06th Apr 2016 18:54

start conversations...

do me a favour, find a good pub. Talk to real people. Face to face.

Thanks (4)
By Hugo Fair
07th Apr 2016 14:24

Do you realise how much impenetrable jargon you're spouting?

As someone who has been in IT for over 40 years but never bothered with any social media (preferring as per the previous post to deal with real people, face-to-face) ... I have no idea what you mean when you use words like "follow" or "unfollow" (or indeed "hashtag").  It's not the actual words that's a problem, just the underlying assumption that they have some sort of explicit meaning in the context that you've used them ... which may be true for you but not for all your readers!

The whole concept of 'tweeting' seems to be like people just randomly shouting out of windows ... for what purpose (let alone benefit to others) remains unclear.  Since I understand that the number of twitterati (if there's such a word) is now in decline, perhaps it's time to look through the emperor's new clothes and start talking to live people (who have the option of telling you to your face what they think of your 'opinions')?

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Mark Lee headshot 2023
By Mark Lee
08th Apr 2016 09:36

Sorry Hugo

My apologies if you expected my 'annual update' to contain a basic primer on the subject.

As per my earlier comment/note, the background and links to earlier articles that contain more of a basic primer were cut from the article, by the editors, exercising their discretion. I added the missing content above as I felt it important to introduce the topic rather than launch straight into the tips. As you say, they mean little to anyone not already using twitter.


ps: Twitter has it's place but it has been vastly overhyped as a marketing and promotional tool for accountants - as I make clear in all of my articles on the subject.

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By MurielGNunnally
28th Apr 2018 07:46

An informative post you share. Thank you for this.

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