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Handling client complaints: Part two

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27th Jul 2010
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In part two of his presentation, Adrian Swinscoe outlines how accountants can use client complaints as an opportunity to grow their businesses.

The second part of my presentation to Wellers Accountants outlines how to understand the balance between the detractors and promoters among your clients and how to turn more of them into promoters to increase referrals and profitability.

This video was originally published in Adrian's blog on our sister site, BusinessZone.co.uk.

Adrian Swinscoe is a business growth consultant, coach and speaker. Visit www.adrianswinscoe.com/blog/ for more information.

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