First impressions are everything, and the first few weeks of engagement are vital to a good client-accountant relationship.
This includes how you interact with the client, being open about fees or charges, and what you include in your engagement letter.
An Any Answers query sparked a lively debate on this issue recently, when a member posted that a friend of his was wondering how to get out of an unhappy relationship with his accountant.
The client engaged with his accountant on the basis of...
About Rachael Power
Your friendly, neighbourhood community editor.