Five steps to better personal knowledge management

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Carol McLachlan
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Businesses today are suffering from information overload. Carol McLachlan explains how to overcome this challenge.

One of my clients – not an accountant by an IFA – recently came to me with a problem. “I have 18,000 unread emails. What am I going to do?” He proceeded to describe his expert system of email management, an elaborate filtering system, an impressive folder hierarchy, all labelled and tagged to permit rapid retrieval.  There was no doubt that it was an impressive knowledge management process but still, I wondered how he could have 18,000 unread messages. Why not just delete them? I thought. The classic challenge in knowledge management – and certainly an issue for this client – was ‘what?’, not ‘how?’.

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