Managing change in your business

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Many firms are operating under ‘survive or thrive’ conditions and are looking to make large scale changes – but too many are forgetting their most important transition tool – their people. David Jarrett reports.

Economic challenges have forced many financial services firms to undertake radical and deep reaching changes in recent months to stay afloat, but during the course of these changes there is one key factor that’s consistently forgotten. Changing the way people within the organisation think and behave is often put in the ‘too difficult’ box – but it’s also the very thing that will directly impact the success of any structural change.

Change projects usually start with presenting graphs and numbers that rationalise the need for change. The other - perhaps most challenging half – is implementing this new way of working without your best people leaving, morale crashing, performance falling through the floor and dissatisfaction erupting among your clients.

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By scohen
24th Aug 2010 12:42

Managing people through change

Hi David

I quite agree. The people are rarely managed in any way and the "culture" within the business pulls against the change. Your five key steps are all part of a communications plan - often lacking or focused solely on "telling the business when it is done". It's no wonder so many projects don't make it through to final implementation, on time, on budget and as needed for the business.


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