I am still waiting for a response to a letter sent in May 2020!
May 2020 - hahahaha
I had a VAT enquiry which took 4 VAT periods to conclude (completely in the client's favour) resulting in repayments for those 4 periods - HMC&E repaid the amounts owing for the la
st three periods, but not the first. Agreement was confirmed by C&E representative on 21/1/2020, and, despite 5 further letters and umpteen phone calls, client is still waiting for his £8k+ repayment from the ¼ ended 31/1/2019!
It really is abysmal
Anything like this we are now sending letters, the issue with that is that when the letter gets lost you still have to make the call but at least you can say you did inform them which will help with penalties.
In fact we have pretty much given up trying to talk to HMRC, its all such a mess
I have started to send all correspondence 'signed for' to HMRC where possible - yes it is an additional cost, but I'm sick and fed up of standard post being (conveniently) 'lost'. Cynical me, but it's amazing how HMRC still can't use email for 'security' purposes - nothing to do with the fact that it's completely 'trackable' of course!
One of the best, and least biased, articles I've read on AW. But if the Treasury Select Committee knows all this and reports on it, why isn't the feeble national press (or indeed BBC) reporting the findings?
And they are still ploughing ahead with MTD - how about sorting out ONE integrated system for what we've already got first?
I also object to the fact that it's down to us again to sort out this mess - client's are going to love (another) additional cost to sort out HMRC's [***]-up.
My answers
May 2020 - hahahaha
I had a VAT enquiry which took 4 VAT periods to conclude (completely in the client's favour) resulting in repayments for those 4 periods - HMC&E repaid the amounts owing for the la
st three periods, but not the first. Agreement was confirmed by C&E representative on 21/1/2020, and, despite 5 further letters and umpteen phone calls, client is still waiting for his £8k+ repayment from the ¼ ended 31/1/2019!
It really is abysmal
I have started to send all correspondence 'signed for' to HMRC where possible - yes it is an additional cost, but I'm sick and fed up of standard post being (conveniently) 'lost'. Cynical me, but it's amazing how HMRC still can't use email for 'security' purposes - nothing to do with the fact that it's completely 'trackable' of course!
Er, because it's not politically expedient?
Oh, hang on (again!), did anyone mention penalties for errors?
Oh, doesn't it make you look forward to the implementation of MTD!
And they are still ploughing ahead with MTD - how about sorting out ONE integrated system for what we've already got first?
I also object to the fact that it's down to us again to sort out this mess - client's are going to love (another) additional cost to sort out HMRC's [***]-up.