Personal Allowances are set against employment income which is potentially taxed at 41% rather than dividends taxable at 32.5%.
Logging in from the alternative starting point works. Just got to hope that creating another Gateway and ID hasn't messed it up!
Taking out the dashes works. I have now had a new password sent to me. Why did they put dashes in it in the first place and why couldn't the helpline give me this information? Thanks for your help.
He thought it was wrong but it was confirmed by HMRC over the phone so as a layman he accepted their opinion. The amount is circa £5K.
New bank loan means no repayment possible until bank repaid in 15 years.
The amounts involved are less than £150 so it would only be less than £12 additional tax for each 4 weekly period.
I tried your fix and I still couldn't get past Step Six so I just carried on filling in the form without changing any of the settings.
I've now just successfully submitted the Return - the only technical glitch came at the end when an dialog box popped up asking if I wanted to change the Trusted Identity settings.
I accepted the change and it was successfully transmitted.
Only 2 hours of chargeable time wasted on an exercise that used to take 10 minutes, never mind the hours spent filling in the forms applying for a reference number.