Member Since: 15th May 2006
5th Jul 2016
Fortunately I sacked Drummohr in March after 15 years excellent usage and moved to Taxcalc (see my previous comments). If Drummohr's product is still failing to do what it is supposed to then it will be Drummohr (Iris) that is in breach of contract and not you or I as customers. If you can justifiably hold them in breach of contract due to a shoddy product and service then you will not be tied in to notice periods. Taxcalc is a much better product (and less expensive too) than Drummohr though there are things about the "old" Drummohr that I miss. However, I would not return to Drummohr even if they carried on building the old non-cloud version.
17th May 2016
In reply to WJP, I moved from Drummohr to Taxcalc a month ago and am in a one month period of grace with the Drummohr licence which expired on 30 April. I have been assured that the software will then display on a read only basis so you will have access to all earlier years. Furthermore, the raw data will be on your computer to 5 April 2015 so that can be copied from the "FIL" files with the help of a computer expert. You certainly don't need to keep the Drummohr licence - I have not.
24th Apr 2016
Keytime Software are also owned by Iris
When Drummohr moved to the cloud a month ago I phoned and emailed so many times that I simply gave up and moved to Taxcalc. At no time did Iris attempt to persuade me to use one of their other products, so I don't think their actions were deliberate and were instead total incompetence and short sightedness. Whatever the reason, the result was the same, an urgent need to change to Taxcalc after 15 happy years with Drummohr. As I have mentioned above, the Taxcalc licence cost me less than half the Drummohr licence; what a bargain.
The other thing that nobody above has picked up is that Drummohr have an 0844 phone number, so check out your phone bills. You will be paying between 10p and 18p per minute to tell them about their failings!!! I nearly fell over when I checked my phone bill. I should really send a copy of the phone bill to Drummohr with their phone numbers highlighted and ask them to pay the bill, but I kind of know that they won't and it will not be worth the hassle.
If Iris's Drummohr was concerned about the way they were treating their customers they would have written an apology letter by now and offered massive compensation, but the absence of these means they don't care.
22nd Apr 2016
Claim a refund
As you rightly say "it's not fit for purpose" so surely you are entitled to a refund. Ask your local Trading Standards Officers. I fortunately only had 2 weeks left on by licence so didn't bother pursuing a part refund. As I mentioned above, change to Taxcalc whilst you have full access to your data on your desktop PC. In a year's time you will not have any data access to copy across as it will be locked into their cloud server.
21st Apr 2016
I recommend Taxcalc
As I mentioned above I strongly recommend Taxcalc. I have only been with them for 2 weeks but what a massive improvement over Drummohr's cloud. I did use to like Drummohr's simplicity when it was on my desktop for 15 years, but now I am pleased that I now have the old stuff for read only archive access. Taxcalc has so much more functionality and the data conversion that Robert at Taxcalc did was brilliant. It doesn't copy everything, but the small inconvenience of having to put in a few figures is significantly less than the hassle of the conversion and subsequent cloud problems.
21st Apr 2016
I have moved to Taxcalc too
After 15 happy years with Drummohr, I hate the compulsory move to the very inefficient cloud system without any more than 3 weeks notice. I moved instantly to Taxcalc where the support staff are brilliant and friendly. They moved as much data across as they could, but can't move all data. The Taxcalc program is infinitely better than Drummohr and their annual charge is less than half that I was paying to Drummohr. Why Iris want to put their Drummohr business into self-destruct mode I do not know, but like others, I now do not care.
If, like me users have struggled with Drummohr failings in the last month then I strongly recommend that users move to Taxcalc as soon as possible while they still have up-to date data on their old desktop system as you will never get access to your data once it is in their cloud.
13th Mar 2015
Join the CPAA
Nobody seems to have mentioned joining the "Certified Public Accountants Association"
Take a look at www.acpa.org.uk. Membership also includes PI insurance. Being a member I have no doubt they will accept entry with your qualification as they accepted me with my ATT qualification without needing to do any more exams. You will get a practising certificate from day one. I certainly did.
4th Aug 2014
HMRC can still issue assessments up until 5 April 2015 for all the tax years 2004/2005 to 2010/2011 per section 40(2) TMA 1970. Requesting you to complete a return by 5 April 2015 is insufficient for they do not have to wait for returns to issue estimated assessments. It is the duty of HMRC to issue assessments by 5 April 2015 whether they receive returns or not. After 5 April 2015 no assessments can be made for any tax year to the date of death.
4th Aug 2014
Section 40(1) TMA 1970 is very clear. The time allowed for HMRC to issue an assessment upon executors cannot be longer than 4 years after the end of the year in which the death occurred.
15th Mar 2013
Duplicate Assessment P800 + SA100
I have experienced many examples of this. The worst was for a customer who died in June 2010. A SA100 was completed and lodged for the period to date of death and by December 2011 HMRC issued a formal clearance letter so the estate was distributed and my file archived.
Then in October 2012 we receive a P800 for 2010/2011 with an accompanying formal assessment notice as they wanted to illegally charge tax on 52 weeks worth of State Pension whereas my customer was only alive for 9 weeks in the year. They therefore totally ignored the SA100 and the fact that they had issued a formal clearance letter.
HMRC are now paying our fees.
In another case a 2010/2011 SA100 was lodged and tax of £1,700 paid in a timely way. Unknown to me a P800 was issued to my elderly customer which was ignored due to her age of 85. At a later stage she had HMRC debt collectors knocking on her door demanding £1,700. Being almost frightened to death she gave them a cheque and then telephoned me. I immediately telephoned HMRC to tell them in no uncertain terms that if they cash the cheque we would take action as they well know that they had duplicated assessments and liabilities. Naturally they cashed the cheque and had to accept the consequences where it became very costly for them.
It is a great shame that compensation is not taken from HMRC's salary bill instead of out of taxpayers money! There should also be some accountability for their actions, but sadly nobody cares.