Member Since: 15th May 2006
7th May 2021
It is a disgrace that the Agent Dedicated line has not been restored for as none of us can continue wasting almost an hour in a queue we have to write a letter instead which always gets posted "signed for" to know that they HMRC have it, as so often they deny receipt. I give them 4 months and then write letters of complaint to BX9 1AB. So far no replies to those letters either so further complaints have gone in and the compensation they will have to pay will start to mount up.
23rd Feb 2021
The problem is that MP's don't understand the underlying detail. They just see headline material that it is all about computerising tax and we can understand that they would support those headlines if the headlines is all that they are given by HMRC. We all now need to write to our MP's and fill them in on the detail showing that this will destroy businesses as they will need to spend more time accounting than looking for work and earning a living.
22nd Feb 2021
A 30 April end of year date is essential to have time after the accounts have been prepared to plan and pay pension contributions. A 31 March end of year does not work as by the time your accounts are prepared it is too late to make a pension contribution. We accountants need time to prepare accounts and 31 April y/e gives us that time
22nd Feb 2021
So do I. I have been complaining to my professional bodies and the tax press about the stupidity of MTD for 2 years now and nobody other than the majority of this forum understands. It will force most of us sole practitioners out of business or stop us taking a holiday (when holidays are allowed again)
25th Jan 2021
Let's not forget that HMRC have contributed to the delays in SA production by keeping us waiting in unnecessarily long telephone queues and then leaving us with inexperienced HMRC staff that can't answer our questions. I am still waiting on HMRC to reply to dozens of my letters so how can we be expected to do everything for HMRC by the 31 January when they do nothing to assist us in the process. That must be grounds for appeal, but when will HMRC deal with the appeals when they have a 6 month backlog of my letters that need answering; the letters only being necessary because they won't answer the phone.
22nd Jan 2021
Back in October I gave up on telephoning HMRC on their ADL as I was no longer prepared to spend between 45 & 60 minutes in a queue. I therefore wrote to them instead on a variety of issues on many different cases and continue to do so. I have not as yet received any replies! (I have naturally tried telephoning from time to time just to see if HMRC had improved things, but I had to give up trying). HMRC always used to encourage us to call as it was quicker for them and quicker for us, but now I don't know how they are going to cope with all of our correspondence by letter that they have forced us to send by not providing a proper telephone service. If they fail to reply within 3 months then I make a complaint in writing.
13th Jan 2021
I lodged a husband & wife's SA return mid June 2020 and despite a letter from me telling them that their figures on their computer still need adjusting re married allowance, incorrect demands have still been sent out for this month. I refuse to spend another 45 minutes on the telephone to the ADL. Whilst I appreciate that coronavirus has caused HMRC delays, it is about time that HMRC accept that their delays cause agents delays, but they are not giving us any more time.
20th Jul 2020
Please will readers sign the online petition to the government asking for the temporary relaxation of Stamp Duty to be backdated to the start of the lockdown in March as there are thousands of people who were forced to move for personal circumstances had their completions delayed until after the lockdown and they completed just before the 8 July Budget.
19th Feb 2020
You are lucky to get a response from HMRC's complaints team in just 2 1/2 months, but waiting 11 months for a response to your original statutory objection is as outrageous as the circumstances of my case as outlined above. You say that HMRC disagree with s9ZB TMA 1970, but obviously they cannot as that is the law. It is great to hear that you have forced HMRC to comply with the law as without people like you and I to enforce it, HMRC will continue to get away with it. I hope you will now issue a separate bill to your client for all the unnecessary work and when you client has paid it, send the receipted invoice to HMRC with a demand that they compensate your client accordingly.
14th Feb 2020
Unfortunately it is not possible to lodge an electronic amendment to a case where there is an HMRC exception as HMRC never fix their exception errors in the year that they arise. All HMRC aim to do is to fix the error for the following tax year and they don't always even manage to do that. For at least 10 of my cases a year, there is a warning on the system to say that that the client's highly unusual pattern of data falls into an HMRC exception and the system tells me that I have to lodge a paper return to avoid rejection. It also tells me to make a manual calculation to over-ride HMRC's calculation. With the warning on the system, I naturally follow the advice, prepare a manual calculation and lodge the return in paper format with a "reasonable excuse" claim when lodged after 31 Oct. In all these circumstances HMRC have never fixed the error for the tax year and so no electronic amendment is possible. In the case I have been talking about, there was no warning on the system for at the time of submission, HMRC had not published their exception error and the return was lodged electronically and the client paid the tax per the system's SA302. I really don't see anything wrong with that. When somebody has a £170,000 tax liability arising from over 20 sources of income, a £1,200 difference is impossible to see without making a long laborious calculation. I have in the past downloaded various online calculators and spreadsheets, but they all come up identical to HMRC's SA302 so I remain in search of a calculator that will give a 100% accurate answer. As HMRC with teams of programmers working full time for 3 years cannot get their calculations right, I cannot be expected to produce something better. According to a genius computer programmer that I know, he says that many people have tried to sue computer programmers for the hassle caused by bugs in their system, but nobody has ever been successful as courts understand that it is impossible to have a perfect program. A basic tax spreadsheet will work 999 times out of 1,000, but there will always be an unusual pattern of data once in a while that causes it to fail. This is a bug that when fixed will then cause another bug to materialise.