Still waiting for a VAT registration to be approved for a client. Nine months down the line and numerous chasing letters no action and not even a reply!
Had to call them today (8am) 23 Jan re a refund that was sitting there and not refunded despite Tax Return instructions. First call 'connected' but although I could hear a room full - no one could hear me. Try again - 30 minute wait - to be told can't deal with a refund even though the phone preamble clearly states they can. Easier to call back in February now. Just a simple example, and not in itself the end of the world, but having dealt with HMRC for over 40 years I can safely say that over the last 5 years the decline in the level of service has been appalling!
Probably a drop in the ocean compared to the thousands of individual sub-contractors filing their own tax returns and claiming huge CIS refunds on the back of inflated expenses claims?
Not sure why they bother with it anyway. Often takes ages to get through and then you have to listen to 2 minutes of guff that agents don't need to know
My answers
Much the same as the smelly stuff digs it's heels in when trying to avoid removal from a shovel?
Still waiting for a VAT registration to be approved for a client. Nine months down the line and numerous chasing letters no action and not even a reply!
Had to call them today (8am) 23 Jan re a refund that was sitting there and not refunded despite Tax Return instructions. First call 'connected' but although I could hear a room full - no one could hear me. Try again - 30 minute wait - to be told can't deal with a refund even though the phone preamble clearly states they can. Easier to call back in February now. Just a simple example, and not in itself the end of the world, but having dealt with HMRC for over 40 years I can safely say that over the last 5 years the decline in the level of service has been appalling!
Probably a drop in the ocean compared to the thousands of individual sub-contractors filing their own tax returns and claiming huge CIS refunds on the back of inflated expenses claims?
It's not funny at the moment, but in years to come there will be a sit-com based on all this
Please, just make it stop...!
Go now...and take MTD with you. Anyone with half a brain could see the problems from day 1
Who knew? Oh, all of us, apart from HMRC and UK Gov!
Not sure why they bother with it anyway. Often takes ages to get through and then you have to listen to 2 minutes of guff that agents don't need to know
In other news, I hear they are trying to bring the Dodo back to life. Probably more chance of that to be honest...