Member Since: 11th Jun 2002
14th Sep 2009
I have had endless frustrations in getting them to talk to me. Even when you have spoken to someone about the client two days ago and KNOW that you are authorised, often they stop the call and refuse to go any further because "you have not given me enough information". They ask silly questions like insisting upon my own full name when I have already made it clear that I'm ringing from an accountant's about a client.
I also tried 5 times the same day about the same client recently. The fifth time it was no trouble at all - the person could speak to me! It's no good going on at the good ones about it though, it is not their fault and they just want to deal efficiently with the call.
I did ask to be put through to am manager once and they were no more help - except they did explain that the reason why they ask if the client is in the room with you, is that it would save them going through so much security if they ask questions of the client directly.
So if you know you are authorised, just keep redialing. It is very very annoying though!