If your clients can remember their login details, they can find out how to pay from within their BTA.
Go to VAT Details / Check what you owe / Pay now
This gives 3 options: set up a direct debit, get HMRC's bank details and reference for a bank transfer, or make a debit/credit card payment.
Unfortunately I doubt you can see any of that from within the agent's account because of GDPR!
Yes, exactly that. I signed up for MTD in December, submitted first return mid January and got confirmation from HMRC that I need do nothing more as the DD would transfer automatically. In February I got an email saying the VAT payment was overdue.
The bank said they received a cancellation instruction on 31st December, with a phone number. I rang the number, which turned out to be HMRC "old" DD section. They said they are only responsible for deleting the old DDs and the new MTD section is responsible for setting up the new ones. It's going so well...
Are you absolutely certain that the client hasn't signed up for MTD and you haven't ticked the Enable MTD box in Sage? I ask that because the old VAT process shouldn't have changed, but what you describe sounds more like the problems people are having with MTD submissions.
Take a look at Sage help community - lots of posts about this: https://sagecity.na.sage.com/gb/sage-50-accounts-and-sage-50cloud-accoun...
Daily totals broken down by VAT rate if done with manual intervention. Any other than that would depend on your EPOS system maintaining the digital link with your accounts software. Sorry I can't find a link to evidence that but have heard the same question raised many times on HMRC MTD webinars.
I'm glad you sorted it. Yes, mine was very difficult to see also, even on a bigger screen. I could drag the pop-up message up but as soon as I let go of the mouse it dropped down again. In the end I had to work out how many key presses it took to tab down out of sight and then hit Enter!
I took screenshots when I submitted the return, so can tell you the screens should be as follows:
“VAT return online submission
Making Tax digital is a key part of….” Click Next.
Gov.UK pop up:
“Authority to interact with HMRC on your behalf
Sage needs permission to interact with HMRC on your behalf. To grant this authority you’ll need to:
1. Sign in to your Government Gateway account
2. Enter the 6-digit code…..”
(In spite of how it appears, you do this from within Sage, not directly through the Government Gateway. This screen goes on to say “If you’re an Agent….” but BELOW that, and hidden from view, is a Continue button. Drag the pop up window up to see it – after all, why make it easy?)
Another pop-up appears:
Sign in to Government Gateway (you can still see Sage under all of this)
Enter your ID and password, then the 6-digit access code
“Authority to interact with HMRC on your behalf
The Sage software application is requesting to do the following:
View your VAT information
Change your VAT information”
Click “Grant Authority” button
When you get past that, you will see a more Sage-like screen “VAT return, Submit your period”
Annoyingly this defaults to the next VAT quarter, so check the drop down box to set the correct period, then “Submit to HMRC”.
Finally a Congratulations box with a submissions confirmation.
This all assumes you have entered the eSubmissions credentials in Sage/ Preferences and ticked the MTD box.
In the Government gateway account, the new MTD area is virtually empty, but you should see a tab for 2019 and 2018 returns, and one for "Previous returns" which has a link to the old familiar VAT record.
I've had exactly the same situation but you are on the right track. After hitting "Submit" within Sage, you will be taken to a Government Gateway window and it does indeed say you have to authorise Sage to interact with HMRC. But you do that within that same window, by clicking Continue. At that point my submission kept failing and it took several days of head scratching and phone calls to discover it was a problem with a security setting on my PC. Our IT person fiddled with the SSL/TLS (?) settings and suddenly it all worked.
Should do, as you can select any date that you have data for (assuming you haven't enabled MTD yet). The easiest way to check would be to run a backup then post in a single transaction to Q1 and try it.
Just make sure you haven't any Q1 transactions that really haven't been included in a VAT return yet as Sage won't be able to differentiate between them.
In theory HMRC will cancel the old DD and set up a new one, but do check with your bank. I signed up for MTD in December, several weeks before my VAT return and got an email from HRMC confirming the DD would be sorted out automatically. But unfortunately when they cancelled the old one they didn't set up a new one - it's done by two completely different departments, apparently.
I think it's just a note