Member Since: 28th Sep 2012
28th Sep 2012
Absolute Accounting Tax Software
I switched to Absolute's Topup Tax software this tax year having been with PTP/Iris for over a decade. After a few months, I have changed back.
Two problems came up with a particular set of supplementary pages. One was fixed: the other was not spotted, meaning that the calculation showed my client owing thousands of pounds more than was actually due, because of a source of income correctly input being double counted.
My reason for switching initially was partly cost, but mainly the promise of better and friendlier support from Absolute. The support is indeed exemplary, and I had excellent help in switching over, and their willingness to fix issues is unquestionable. However, the problems I have had with the actual product suggest that the application has not been tested enough for me to feel confident. So I am back to PTP, and count myself very lucky not to have lost any client in the meantime. The only person who has suffered extra expense is me.