Hi (redirected from another thread) - same issue here. 6-digit codes have stopped coming to my usual landline.
I rang the online services helpdesk and VAT helpline: both directed me to fill in a webform for assistance via email within 2 w days. But the reply from the form directs me back to the phone lines!
The autoreply also says that HMRC's phone number from which verification codes are issued has just changed, and that 'HMRC or your network provider maybe (sic) experiencing high volumes of traffic'.
Has anyone on this thread had success?
Hi - I am able to log into mine but stuck at the point the system sends (or says it sends) the 6-digit code to me. Worked previously - it's set up to go to my landline - no luck since end of last week.
When I filled in a web form to ask for help, the autoreply said that HMRC have changed their phone system for this verification.
The two people I spoke to (VAT helpline and general online services) said there is no global issue with codes or with ASAs/VAT submissions generally. But I would be interested to know if others are having difficulties - I can see online that the 6-digit code, or lack of, has been problematic for many in recent months.
Now at the mercy of HMRC's 2 working day turnaround for assistance.
Any others with similar issues?
I switched to Absolute's Topup Tax software this tax year having been with PTP/Iris for over a decade. After a few months, I have changed back.
Two problems came up with a particular set of supplementary pages. One was fixed: the other was not spotted, meaning that the calculation showed my client owing thousands of pounds more than was actually due, because of a source of income correctly input being double counted.
My reason for switching initially was partly cost, but mainly the promise of better and friendlier support from Absolute. The support is indeed exemplary, and I had excellent help in switching over, and their willingness to fix issues is unquestionable. However, the problems I have had with the actual product suggest that the application has not been tested enough for me to feel confident. So I am back to PTP, and count myself very lucky not to have lost any client in the meantime. The only person who has suffered extra expense is me.
My answers
Hi (redirected from another thread) - same issue here. 6-digit codes have stopped coming to my usual landline.
I rang the online services helpdesk and VAT helpline: both directed me to fill in a webform for assistance via email within 2 w days. But the reply from the form directs me back to the phone lines!
The autoreply also says that HMRC's phone number from which verification codes are issued has just changed, and that 'HMRC or your network provider maybe (sic) experiencing high volumes of traffic'.
Has anyone on this thread had success?
Hi - I am able to log into mine but stuck at the point the system sends (or says it sends) the 6-digit code to me. Worked previously - it's set up to go to my landline - no luck since end of last week.
When I filled in a web form to ask for help, the autoreply said that HMRC have changed their phone system for this verification.
The two people I spoke to (VAT helpline and general online services) said there is no global issue with codes or with ASAs/VAT submissions generally. But I would be interested to know if others are having difficulties - I can see online that the 6-digit code, or lack of, has been problematic for many in recent months.
Now at the mercy of HMRC's 2 working day turnaround for assistance.
Any others with similar issues?
Absolute Accounting Tax Software
I switched to Absolute's Topup Tax software this tax year having been with PTP/Iris for over a decade. After a few months, I have changed back.
Two problems came up with a particular set of supplementary pages. One was fixed: the other was not spotted, meaning that the calculation showed my client owing thousands of pounds more than was actually due, because of a source of income correctly input being double counted.
My reason for switching initially was partly cost, but mainly the promise of better and friendlier support from Absolute. The support is indeed exemplary, and I had excellent help in switching over, and their willingness to fix issues is unquestionable. However, the problems I have had with the actual product suggest that the application has not been tested enough for me to feel confident. So I am back to PTP, and count myself very lucky not to have lost any client in the meantime. The only person who has suffered extra expense is me.