I am sorry that i am not answering your question per se but I do not expect that I am on my own in considering that executors can consider Wills and Estates can be an open till / open to abuse. Please sign my petition and pass onto anyone else that may be interested/affected https://petition.parliament.uk/petitions/209912
Very little in my experience. The accountant I complained about (who refused us information, telling us falsely that we had no legal right) was so arrogant he did not even reply to our MP. He too had a conflict of interest being employed by other parties to the matter that would no doubt benefit from him denying us information) The ICAEW protected him on every count. There is a massive issue here in regard to accountability and 'self regulation' When the regulatory bodies are paid by those they are supposed to be regulating I guess that it all depends on the 'power'/position of the complainer and perhaps the 'subs' value of the firm. They seem to feel above regulatory scope, and the law if they have more money than the other party.